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extract information from an unstructured email into tables [message #620976] Thu, 07 August 2014 10:28 Go to previous message
ajnewbs
Messages: 8
Registered: June 2014
Location: UK
Junior Member
I am looking for help on something that may not even be possible but it is something I am sure someone must have tried before.

We want to save some manual data entry time on our support system, we want to be able to pick various items of information out of our customer emails and save the data in specific database fields which make up our support case - these emails are not structured in any way and therefore it seems an impossible task, but someone must be doing this somewhere and I don't know where to start looking - are there utilities already available or?
 
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